Refunds
The window, what starts it, what ends it, and where the money goes back.
Last changed 17 October 2026 · version 2026-10-17
The first fourteen days
If you are not satisfied with a subscription, write to us within fourteen days of your first payment and we return that payment in full.
We do not ask for a reason.
This applies once per business, to the first payment only.
After that
A subscription runs to the end of the period you paid for and then stops if you cancel.
We do not refund the unused part of a period, and an annual subscription — twelve months for the price of ten — is not refunded month by month.
Cancel at any time and you keep everything already measured.
Days measured while you were paying stay visible to you afterwards: we stop adding days, and take none away.
Where the money goes back
If you paid by card, Paddle.com Market Ltd is the merchant of record for that payment.
The refund is returned to the card you used, together with any tax charged on it, and reaches you by Paddle’s ordinary timing — usually three to ten business days depending on your bank.
If you paid by bank transfer against an invoice we issued, the refund is sent back to the account the payment came from.
We send it within five business days of agreeing the refund; how long it then takes is your bank’s to say, not ours.
What is not a payment
A free period is not a payment.
The free tier, and any trial or pilot period agreed with us, start no refund clock and have nothing to refund.
The fourteen days above begin on the day money first reaches us.
Days we did not measure
If your business was not measured on a day inside a period you paid for, you do not pay for that day.
Whose fault it was does not come into it — ours, a source’s, or nobody’s.
Tell us and we credit the day or refund it, whichever you prefer.
We publish which days were measured and which were not, so you do not have to take our word for which days those were.
A separate signed agreement
Where you have a signed agreement with us — a pilot, a monitoring contract, or any other written arrangement — that agreement governs its own payments and this page does not change it.
If the two disagree, the signed agreement wins.
Asking
Write to us at team@almanet.ai.
We answer within three business days, and we say yes or no in that answer rather than asking you to wait for a decision.
Version 2026-10-17, in force from 2026-10-17. Earlier versions are kept; if you need the text that applied on the day you paid, write to team@almanet.ai.